Refund policy

Return & Refund Policy

At excellentees, your satisfaction matters. Because every item is made to order just for you, we're unable to accept returns or exchanges for buyer's remorse or sizing issues — so please review our size guide carefully before ordering.

We do make it right if something goes wrong. If your item arrives damaged, defective, or with a printing error, contact us within 30 days of delivery at [your email] and we'll send a replacement or issue a full refund — no return required.

Refunds are issued for:

• Damaged or defective items
• Incorrect items received
• Lost packages (after carrier investigation)

We do not accept returns for:

• Sizing or fit issues
• Change of mind
• Items that have been worn or washed

How to request a refund: Email us at info.5stonesdesigns@gmail.com with your order number and a photo of the issue. We'll respond within 2 business days.